Friender LogoFriender

Privacy Policy

Table of Contents

  1. 1Introduction
  2. 2Information We Collect
  3. 3How We Use Your Information
  4. 4How We Share Your Information
  5. 5Data Security
  6. 6Data Retention
  7. 7App Permissions
  8. 8Data Deletion Process
  9. 9Your Rights and Choices
  10. 10GDPR and CCPA Compliance
  11. 11Children's Privacy
  12. 12Changes to Policy
  13. 13Contact Us

Last Updated: 4/26/2025

Introduction

Welcome to Friender. We are committed to protecting your privacy and providing you with a safe and secure experience when using our application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this Privacy Policy carefully. By accessing or using the Friender app, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account and profile
  • Upload photos or content
  • Fill out your profile information
  • Communicate with other users
  • Contact our support team
  • Participate in promotions or surveys

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Sexual orientation
  • Photos
  • Biographical information
  • Interests and preferences
  • Location information

Automatically Collected Information

When you use our app, we may automatically collect certain information about your device and usage, including:

  • Device information (model, operating system, unique device identifiers)
  • IP address
  • App usage statistics
  • Browser type and version
  • Time zone setting
  • Geographic location (if you enable location services)
  • App crash reports and error logs

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Create and manage your account
  • Provide the core functionality of the app (matching, messaging, etc.)
  • Personalize your experience and improve our matching algorithms
  • Analyze usage patterns to improve our service
  • Send you notifications, updates, and support messages
  • Prevent, detect, and address technical issues, fraud, or illegal activity
  • Respond to your inquiries and support requests
  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Other Users: Your profile information and shared content are visible to other users as per your privacy settings.
  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • Legal Requirements: We may disclose your information when required by law, legal process, or government request.
  • Business Transfers: If Friender is involved in a merger, acquisition, or sale of all or a portion of its assets, user information may be transferred as part of that transaction.
  • With Your Consent: We may share information with third parties when you have given us your consent to do so.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Some of our security measures include:

  • Encryption of data both in transit (using HTTPS/TLS) and at rest
  • Regular security assessments and penetration testing
  • Secure access controls and authentication procedures
  • Regular updates and security patches to our systems
  • Employee training on data security and privacy best practices
  • Monitoring for suspicious activities and unauthorized access attempts

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Information: We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your account information within 30 days, except where we need to retain certain information for legitimate business or legal purposes.

Usage Data: We generally retain usage data for a shorter period, typically around 90 days, after which it is aggregated for analytics purposes.

Backups: For disaster recovery purposes, we maintain backups of our systems which may contain your data. These backups are retained for a maximum of 90 days.

Legal Requirements: We may retain certain information for longer periods if required to do so by law, or if necessary for the establishment, exercise, or defense of legal claims.

App Permissions

Our app may request certain permissions on your device to function properly. You can always manage these permissions through your device settings. Here are the permissions we may request and why we need them:

  • Location: To show you potential matches nearby and provide location-based features. You can choose to provide precise or approximate location.
  • Camera: To allow you to take and upload profile photos directly in the app.
  • Photo Library: To allow you to select existing photos from your device for your profile.
  • Notifications: To send you alerts about new matches, messages, and other app activities.
  • Contacts (optional): If you choose to invite friends, we may request access to your contacts.
  • Microphone: For voice messaging features, if available.

You can revoke these permissions at any time through your device settings, although this may limit certain app functionalities.

Data Deletion Process

In compliance with app store requirements and data protection regulations, we provide multiple methods for you to request the deletion of your account and personal data:

How to Request Account Deletion

  • Within the app: Go to Settings > Privacy > Delete Account
  • On our website: Log in to your account at friender.lol, go to Account Settings > Privacy > Delete Account
  • By email: Send a request from your registered email to datadeletion@friender.lol with the subject "Account Deletion Request"
  • By mail: Send a written request to Friender, Attn: Privacy Team, 123 Dating Lane, Match City, CA 94000, USA

What Happens After Your Request

  • We will verify your identity to ensure the request is legitimate
  • We will process your request and delete your account and personal data within 30 days
  • You will receive confirmation once the deletion is complete

Important Notes

  • Account deletion is permanent and cannot be undone
  • We may retain certain information as required by law or for legitimate business purposes
  • Information you have shared with other users (such as messages) may remain visible to them
  • Information that has been anonymized and aggregated may be retained for analytics purposes
  • Backup copies of data may take up to 90 days to be fully deleted from our systems

If you have any questions about the data deletion process, please contact our privacy team at privacy@friender.lol.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information. You can also object to the processing of your personal information, request that we restrict processing, or request portability of your personal information.

To exercise these rights, please contact us at privacy@friender.lol. We will respond to your request within 30 days.

GDPR and CCPA Compliance

For European Economic Area (EEA) Users (GDPR): If you are in the EEA, you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request that we correct inaccurate data or complete incomplete data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
  • Right to Object: You can object to our processing of your personal data in certain circumstances.

To exercise these rights, please contact us at privacy@friender.lol. We will respond to your request within 30 days. You also have the right to lodge a complaint with a supervisory authority in your country.

Legal Basis for Processing: Under GDPR, we process your personal data on the following legal bases:

  • Contractual Necessity: To provide you with our services as outlined in our Terms of Service.
  • Legitimate Interests: For purposes that are in our legitimate interests, such as security, fraud prevention, and improving our services.
  • Consent: For specific purposes where we ask for your consent, such as for marketing communications or collecting certain types of sensitive data.
  • Legal Obligation: To comply with legal requirements.

For California Residents (CCPA/CPRA): Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

  • Right to Know: You can request information about the personal information we've collected about you, including categories of information, sources, purposes, and third parties we share it with.
  • Right to Delete: You can request deletion of personal information we've collected from you, subject to certain exceptions.
  • Right to Opt-Out: You can opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Right to Limit Use of Sensitive Personal Information: You can direct us to limit the use of your sensitive personal information.
  • Right to Correction: You can request correction of inaccurate personal information.

To exercise these rights, contact us at privacy@friender.lol or use the "Privacy Choices" section in your account settings. We will verify your identity before fulfilling your request. You may designate an authorized agent to make a request on your behalf.

Children's Privacy

Friender is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page with an updated "Last Updated" date
  • Sending you an email notification if the changes materially affect your rights or use of our services
  • Displaying a prominent notice in the app about the changes
  • Requiring you to acknowledge and accept the updated policy before continuing to use the app if changes are significant

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@friender.lol
Address: 123 Dating Lane, Match City, CA 94000, USA